Shoe Horn
April 10th, 2011By Giggles Anderson
For hours, I’ve used the Zappos site
to search for the perfect shoe.
The one that exudes
my enthusiasm or mood.
The hunt for a buckle,
an Italian patent leather,
a 5″ cone heel.
A sole that communicates my own.
Every now and then,
I spot that pair of oxblood loafers
I might never be able to afford
without skipping several meals,
Credit card payments, and
a car insurance premium or three.
I’d happily walk,
but who does that
to a shoe?
The Zappos search engine
lets me sift out
the Mary Janes
from all the others.
The stable standout deserves
preferential viewing.
A one-strap tramp
in a Miami joint
laced with strappy open toes;
ice pick heels;
The Birkenstock.
Zappos makes it easy
to see each and every camel
and beige Spectator shoe.
Only in my good friend’s size, I see.
How about we identify such issues,
make a few calls and smooth those wrinkles out?
Size 12 please!
Zappos empowers a user
to screen out all the others
and focus in on the prize:
The shoes to make one
healthy, wealthy, and
three inches taller.
I have a heap of experience
doing this and/or that:
Operations. Management.
Human Resources.
Finance. Sales. Marketing.
Administration.
I’ve taught Contractors,
Employees, and Students.
The one thing I’m sure?
The world beats a path
to the door of those who master,
respect, and honor the chore.
A business process
must be attended to
with kindness and wit.
Need meets speed.
Service is doled out with care.
Everything and everyone matters.
Especially when they don’t.
Every segment should be tweaked.
Is there room for improvement?
Is that working?
How can everything be better?
Shouldn’t we do something
about that leak?
Did our friends
(efficiency, profit, and service)
come to the game?
How long did they stay?
Did we all have a good time?
A healthy business process
feels much like a birthday party
Cake for everyone!
Gifts for everyone!
An honest attempt to appease
those who ordered cake and got pie.
After all, each sale is a special event.
“Jan, I understand that
Konsumer wanted cake,
but she received pie.
How did this happen?
Where did the shoe drop?
Mistakes and mishaps
happen to the best of us.
Let’s work together to work it out.
What say we contact Konsumer today?
Ask that She accept our sincerest apology?
Ask if we may send the cake?
Yes, we need to do this today,
before the other shoe falls.
Think! Let’s engineer a fix.
If She has to call again,
She will certainly be ticked.”
Are we having fun yet?
I enjoy a challenge,
keep a muzzle on the wrath.
I’m looking for a dynamic environment,
To work with great people for whom
I can go to bat.
A unique chance to use
all the feathers in my hat.